COMPLAINTS

We are committed to providing high quality legal advice and client care. However, if there is any aspect of our services that you have received, which you are unhappy about, please contact the individual named on the covering letter. We have a procedure in place which details how we handle complaints, which is available on request.

If you are not satisfied with our handling of the complaint then you can ask the Legal Ombudsman to consider the matter. The Ombudsman's phone number is 0300 555 0333 or you can find out more information on the website at www.legalombudsman.org.uk. Please note that if you wish to take up a complaint with the Legal Ombudsman then you should do so no later than six months after the date our final written response to your complaint.

Our invoices contain a brief summary of the work that we have undertaken for you and the Disbursements and costs that have been paid out your behalf in relation to the matters on which you have asked us to act. A more detailed description can be provided if needed. If you are not satisfied with the amount of our fees, you may be entitled to object to the bill by making a complaint to the Legal Ombudsman. If your complaint relates to our bill then you may also have the right to have the bill assessed under the Solicitors Act 1974.

Our Services

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Lloyd, Jones & Co Offices
8-10 Southbourne Grove  
Westcliff-on-Sea, Essex SS0 9UR

Telephone: 01702 710 338
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